Before your visitMake access straightforward.
Share entry instructions and any building procedures that need to be discussed. Clear walkways where possible and keep personal documents and valuables secure.
If a room or item should not be touched, mention it clearly before the cleaning scope is agreed.
Know your surfacesTell us what needs special care.
Stone, wood and other finishes can have different care requirements. Share manufacturer instructions or product preferences rather than assuming one method suits every surface.
Discuss any visible damage, delicate items or existing stains. Ask what can be included before confirming the visit.
Holiday stay planningLeave room for the details.
Share the timing of the next stay and the rooms that should be prioritised. Discuss access and any presentation requirements in advance.
If dates change, send an updated message and reconfirm the preferred cleaning slot directly.
After your enquiryKeep the agreed scope handy.
Review the scope, quotation and timing discussed in WhatsApp. Keep the conversation available for access instructions and agreed priorities.
If you have further questions, send them before confirming rather than relying on an assumption.