Networks & communication
PABX Systems
Link office extensions so incoming calls can reach the right desk.
Ask about this serviceFollow a call from reception to the desk
List what should happen when a customer phones the business. Identify the first answering point, which teams take transfers and where a call should go when a desk is unattended. This becomes the basis for discussing the extension layout.
Include the phones already in use
An office moving premises may want to retain handsets or existing numbers. Share the equipment labels and describe your current lines so the conversation can cover compatibility and the proposed call flow.
