DAMANI / FREQUENTLY ASKED QUESTIONS
Clear answers. Better next steps.
Find practical guidance on registration, warranty checks, claim requests and retailer partnerships.
RegistrationWhere can I find my IMEI?+
Check the device information in your phone settings or the original packaging. Compare the number with your purchase records; the IMEI field accepts 15 digits.
RegistrationWhat happens after I send my registration request?+
The Damani team reviews the information and advises on any missing details. Sending the message alone does not confirm activation.
WarrantyAre all issues covered?+
Coverage depends on the selected plan, its conditions and exclusions. Ask our team to confirm how those terms apply to your device.
WarrantyCan I see an instant warranty result here?+
Warranty checks are handled by the team. Use the check form to prepare a request with your device IMEI and mobile number.
ClaimsWhat should I include in a claim?+
Provide the device model, IMEI, a clear description of the issue and purchase information. Share supporting documents directly when the team requests them.
ClaimsShould I arrange a repair before contacting Damani?+
Contact the team first so they can explain the appropriate next steps under your plan.
ClaimsHow do I follow up on a request?+
Continue in your existing WhatsApp conversation and include your device details or any reference previously given by the team.
PartnersWho can enquire about a partnership?+
Mobile retailers, distributors and businesses can contact Damani to discuss warranty solutions and after-sales support.
ContactWhen can I contact the team?+
Our submitted working hours are Monday to Saturday, 9am–9pm. Call +971 50 992 7122 or use WhatsApp +971 58 564 5442.
ContactWhere is Damani located?+
The supplied business address is Qusais, Al Twar Dubai. Contact the team for directions before visiting.
No matching questions. Try another word or contact our team.
YOUR QUESTIONS
Useful to know.
Final coverage is subject to your selected plan, terms, conditions and exclusions.
What does my warranty cover?+
Coverage depends on your selected warranty plan, its terms, conditions and exclusions. Ask our team to confirm eligibility before proceeding.
What should I prepare for registration?+
Have your device model, IMEI, purchase date and proof of purchase ready. Our team will confirm any additional information needed.
Does sending a claim mean it is approved?+
No. Claims are reviewed and verified against the applicable warranty terms before a service decision is made.
How can I check my warranty?+
Use the warranty check form to prepare a WhatsApp request. The Damani team will verify the details and respond.
Can retailers work with Damani?+
Mobile retailers, distributors and businesses can contact us to discuss warranty solutions and after-sales support.
YOUR DEVICE. YOUR NEXT STEP.
We’re here to help.
