Share the model
Send the brand and model, if you know them.
TECHNICIAN SERVICES
Start with the details.
Technical questions often begin with a small detail: a change in behaviour, an intermittent issue or a phone that no longer works as expected. Describe what you are experiencing when you get in touch.
Include your device model, when the issue began and any recent damage or changes. Ask about the suitable next step, availability, cost and timing for your specific device.
Ask about technician servicesSTART WITH A CONVERSATION
Tell us about your phone.
Describe the issue
Explain what happens and when you first noticed it.
Discuss the next step
Contact us to discuss your enquiry before visiting.
YOUR NEXT STEP
Phone trouble?
Let’s talk.
Send your device model and a short description of the issue.